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Privacy Policy

Last updated October 21, 2015

Thank you for visiting the Rentigo website (the “Site”). Rentigo is a division of American Volume, LLC, a Delaware company. This Privacy Policy (the “Policy”) describes how we and our Agents (defined below) collect, use and disclose information collected through our service that makes rent payment easier for tenants and landlords (the “Services”) and this Site. We post the effective date of our Policy on this Site. We encourage you to check this Site frequently to see the current Policy and Terms of Use in effect and any changes that may have been made to them. If we make material changes to this Policy we will post the revised Policy and the revised effective date on this Site. Please check back here periodically or contact us at the address listed at the end of this Policy. YOUR CONTINUED ACCESS AND/OR USE OF THE SITE OR OUR SERVICES FOLLOWING ANY CHANGES TO THIS PRIVACY POLICY, MEANS YOU AGREE TO BE LEGALLY BOUND BY BOTH THIS PRIVACY POLICY AND OUR TERMS OF USE. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, DO NOT USE THE SITE OR PROVIDE ANY INFORMATION TO US.

There is a list of defined terms at the end of this Policy.

This Policy is part of our Terms of Use.

General Information

We believe that you have the right to understand how your information is, collected, used, disclosed, maintained, protected and stored. Please note that this Site contains links to third party sites. We are not responsible for the privacy practices or the content of any such third party sites although we do encourage you to read the privacy policies of those web sites.

Information You Provide Us

In general, you can visit this Site without telling us who you are or revealing any information about yourself. If you wish to obtain information about our Services you can contact us at the address listed below. We may collect your name, email address, and street address along with other information you may choose to submit, as part of the inquiry process. If you start to use the Services, we may collect your name, email addresses, postal addresses, ZIP codes, social security number, driver’s license number, prior addresses, monthly rent paid at prior residences, employers, job titles, income, telephone numbers, debit card information, credit card information, bank account information and routing numbers, date of birth, gender, age, marital status, user name and password, emergency contact information, information about your pets, information about your vehicles including license plate numbers and other information necessary to supply the Services. We may also collect your mobile phone number if you provide that number to receive messages by text. By providing your information to us, you agree to our, our Agents’ and where applicable, the Property Management Company collection and use of such information as described in this Policy. You also acknowledge and agree that if the Services involve the participation of the Property Management Company, the information that you provide or your information that we collect may be shared with and used by the Property Management Company.

If you connect with us via social media, such as Facebook or Twitter, we may collect additional information about you and your connections if you authorize us to do so by providing the necessary consents.

Payment Information

Payment Information is collected exclusively for the purpose of allowing Property Management Company to process payments under the Property Agreement or for us to collect fees owing to us under our Terms of Use and for no other purpose. All other references to use or sharing of information in this policy shall exclude Payment Information.

Location Information

We and our Agents may collect and record information about your location if you have accessed our Services using a mobile device. We may collect information based on where you have used your phone to interact with the Services and in connection with applications you have downloaded. If you have provided us your consent, we may also obtain location information from cellular service providers. We use this information to supply the Services and also promote Third Parties. We and our Agents may use this information for statistical purposes, for other purposes as set out in this Policy or as permitted by applicable law.

Information Collected Automatically

When you use the Services, we automatically receive and record information on our server logs from your browser or mobile platform, including your location, IP address, cookie information, and the page you requested. We treat this data as non-personal Information, except where we are required to do otherwise under applicable law. We may provide information to our Agents but only for the purposes set out in this Policy.

Protecting Children’s Privacy

This Service are not designed nor intended to be attractive to used by people under the age of 18 (“Minors”). We do not knowingly collect information from Minors. If you are under the age of 18, please do not submit any information to us.


We use cookies to personalize our Site and Services for you and to collect aggregate information about Site usage by all of our users. The aggregated information is used to understand and analyze users’ responses, needs and preferences and to develop, improve, market and/or offer products and services of our own and Third Parties to meet users’ needs and preferences. A cookie is a text file that our Site transfers to your computer’s hard drive for record-keeping purposes and to enhance the quality of your visit to our Site. The cookie assigns a random, unique number to your computer. Our cookie may record “clickstream” information (data reporting the URLs or names of the pages on this Site that you have visited). We may use cookies that stay on your device after you leave this Site so that we can recognize you when you return. We also use cookies that are deleted when you leave the Site. You can set your browser to refuse cookies, but doing so will limit system performance and may even cause certain features of the Site to malfunction or not work.

Use of Information

The information you provide will be used for the following purposes:

  1. to provide the Services;
  2. to accurately record and update your account provided through the Services;
  3. to process payments under Property Agreements;
  4. to communicate with you and Property Management Company, concerning visits to a Property, entry into and performance under a Property Agreement;
  5. to assist Property Management Company in screening you as a potential party to a Property Agreement;
  6. to better understand and analyze your needs and preferences in respect of the Property and Third Parties;
  7. to communicate offers and promotions and events of Property Management Company or Third Parties to you; and
  8. to develop, enhance, market and/or provide products and services to meet those needs.

By providing your information to us, you consent to us and the Agents using the information for the uses specified herein.

We will not use or disclose your information for purposes other than those for which it is collected, except with your consent or as required or permitted by law. The provisions contained herein supersede all previous notices or statements regarding our privacy practices with respect to this Site. Information collected through this Site and our Services is automatically provided to our Agents. They may use the information as described in their privacy policies.

We and our Agents may use aggregated data (independent of any personal identifiers) for research and commercial purposes. This information includes what areas our users visit most frequently and what rewards, services or products they access or purchase most often. This information helps us improve this Site and our Services.

We and our Agents may use your information for our general commercial purposes including, among other things, to offer our own, our affiliates’ or Third Party products and services that we think you may find of interest. We and our Agents may use your email address to contact you to respond to your inquiries or to provide information on products or services to you. You can elect not to receive emails from us either by “unsubscribing” to an email you receive or by contacting us as indicated below. We may use your mobile phone number to contact you by text message if you have provided that number to us for such purpose. You can stop receiving text messages by following the directions on this Site or by contacting us as indicated below.

Property Management Company may use your information in order to obtain a screening report that may include credit information. Under the Fair Credit Reporting Act (15 U.S.C. 1681ff), you may have the right to access, view and correct credit information relating to you held by a credit reporting agency by contacting the credit reporting agency that provides credit information.

We may store your information outside of the United States in a cloud-computing service that is protected by commercially reasonable security systems.

We may reveal personally identifiable information about you to affiliated and unaffiliated third parties: (1) if you request or have consented to it; (2) if the information is provided to help complete a transaction for you; (3) if the information is provided to comply with the law, applicable regulations, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) if the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that some or all of our assets are acquired by another party, customer Services information may be one of the transferred assets); (5) if the information is provided to our Agents; or (6) as otherwise described in this Policy.

Withdrawal, Opt-Out, Access, Retention and Security

If you wish to withdraw from our Services, you can do so by contacting us at the address indicated at the end of this Policy. This will terminate your participation in the Services. You will no longer be able to use the Services and information in your Services account may be deleted.

To access and review your information, make any changes or corrections or to request that we remove your information please contact us at the address listed below. We will try to complete your request. Any changes will affect only future uses of your information.

We will retain information only as long as necessary for the fulfillment of the purposes identified in this Policy. Personal information that is no longer required to fulfill such purposes are destroyed or anonymized.

We have security measures in place in our physical facilities and in our computer systems, databases, and communications networks that are designed to reasonably protect information contained within our facilities or systems from loss, misuse or alteration appropriate to the sensitivity of the information. Transmission of information to and from this Site is not secured by encryption except as otherwise required by law or payment card industry data security standards applicable to the storage, processing and transmission of payment card data. By providing your information to us or our Agents, you expressly agree to the above described cross border transmission of information and manner of transmission. Your email transmissions and other communications containing information may be unlawfully intercepted or accessed by third parties and/or the Site and the Services may be subject to hostile network attacks or administrative errors. We cannot and do not guarantee the security of any information transmitted over the internet. Once we receive your information, we take steps that we believe are commercially reasonable to limit access to your information to only those employees, business partners and service providers whom we determine need access to the information to provide the requested services, products, offers or opportunities that may be of interest to you. However, even after we receive your information, we cannot guarantee that your information may not be accessed, disclosed, altered, or destroyed as a result of a breach of our commercially reasonable efforts or as a result of any other event beyond our reasonable control. Accordingly, we cannot and do not guarantee that your information is completely secure and safe from such risks. FOR THE AVOIDANCE OF DOUBT, WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR INFORMATION, INCLUDING PERSONAL INFORMATION OR USAGE INFORMATION, THROUGH THE WEBSITE.

Contacting Us

If you have any questions or suggestions with respect to this Policy, or if you wish to ask us to delete, correct, or show you your information as provided above, feel free to contact us at the contact information provided on the Site and our customer service representatives will be delighted to speak to help you.

Definitions In this Policy:

Agents” means Property Management Company, our outside vendors, payment processors, banks, gateways, technology suppliers, service providers or other agents who perform functions on our behalf or on behalf of Property Management Company related to the Services or the Property Agreement;

information” shall mean information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization;

Payment Information” means your bank account number or debit card number, expiry date and security code.

Property” means the property or service you procure pursuant to a Property Agreement;

Property Agreement” means your agreement with the Property Management Company concerning your lease or use of the Property;

Property Management Company” means the entity with whom you have contracted to rent a Property and to which you wish to make a payment that is supported by the Services.

Third Parties” means third parties who provide services for tenants and other people using Properties.