PAYING WITH RENTIGO
I submitted my payment online, but my PM never received it. Why?

If you have not verified your payment method, the rental funds will not be released to your property manager. As soon as you verify your payment information, the funds will be released to your property manager. Please refer to “Payment Method Verification” for further questions.

HOW DO I PAY MY RENT WITH RENTIGO?

If your property manager/landlord is already registered with Rentigo and has added you as their tenant, you’ll receive an email or a text message from us with the link to download our free app onto your mobile device

Once you sign up and create an account, your rent payment request will appear in the app

All you need to do is set up your payment method and every month we’ll remind you to pay your rent. (Payment methods include credit card, debit card, or ACH/e-check.)

Here is a video for reference: https://www.youtube.com/watch?v=EI4KHPIsYWM&list=PLsEml3A33ENF-OJQPbt9KZRicW762PnJs

CAN I PAY MY BILLS WITH RENTIGO (WATER, ELECTRICITY, GAS)?

In addition to rent, you can use Rentigo to pay any other fees that were added to your account by your property manager, like parking, gym, pet fee, etc. Currently, we cannot process municipal or governmental bills.

MY PAYMENT DIDN’T GO THROUGH. WHAT HAPPENED?

Please make sure that you clicked the correct payment type (e-check, credit or debit card) and also check that your bank details are up to date. If you’re still experiencing problems, we’re here to help you – contact our Support Team at [email protected]

HOW DO I REMOVE A LATE FEE?

Please contact your property manager directly in order to resolve issues regarding late fees and payment amounts.

CAN I PAY RENT ONLINE IF MY PROPERTY MANAGER/LANDLORD ISN’T USING RENTIGO?

Unfortunately not. If you’re interested in using the Rentigo app to pay your rent, you’re welcome to send us your property manager’s/landlord’s details to [email protected] we’ll be happy to contact them and introduce them to Rentigo.

CAN I SET UP AUTO-PAYMENTS, SO MY RENT IS PAID AUTOMATICALLY EVERY MONTH?

Yes. Simply go to “pay rent” in your mobile app, choose the payment method you want us to withdraw the money from (your debit/credit card or your bank account), fill in the payment information and the date you would like to be charged and click “set auto-pay”.

CAN I VIEW ALL MY PREVIOUS PAYMENTS?

Yes. Just log into your Rentigo account on the mobile app and go to “history”, you’ll be able to see all your past payments.

LOGIN ISSUES
WHAT HAPPENS IF I FORGOT MY PASSWORD?

Just open the mobile app on your phone, click on “login” and choose “forgot password”. You will receive an email within minutes on the steps to take to reset your password.

IT WON’T LET ME LOGIN, WHAT DO I DO?

After three attempts of failed logins, our application automatically locks you out for 30 minutes. Please wait 30 minutes and attempt to login again/reset your password.

SECURITY
IS RENTIGO SECURE? I AM AFRAID TO PUT IN MY BANK DETAILS.

Yes, your bank details are secure and confidential. We use SSL encryption and secure protocols such as HTTPS. All credit card and account information is stored in PCI DSS compliant network. Please click “security” on our website under “How it works” for more information.

PAYMENT METHOD VERIFICATION
I’M TRYING TO VERIFY THE PAYMENT METHOD I ADDED. I ALREADY TYPED IN THE AMOUNTS 3 TIMES BUT I CAN’T COMPLETE THE VERIFICATION PROCESS.

In case you cannot complete the verification process, please contact [email protected] or call us at 888.497.5499.

Here is a video for reference: https://www.youtube.com/watch?v=CICR08Xn4BE&list=PLsEml3A33ENF-OJQPbt9KZRicW762PnJs&index=4

I ALREADY VERIFIED A PAYMENT METHOD. WHY DO I KEEP SEEING AN ERROR MESSAGE ON MY HOME SCREEN?

As long as there are unconfirmed payment methods in the account, the system will prompt you to verify them. If you are not interested in verifying this payment method, please delete the payment method.

WHY AM I UNABLE TO ADD A PAYMENT METHOD?

In case your property manager’s account is not active or does not exist, Tenants are not able to add and verify payment method. Please contact [email protected] or call us at 888.497.5499.

HOW DO I KNOW IF MY PAYMENT METHOD IS VERIFIED?

When paying your rent or under the ‘Payment Methods’ page, you can tell which payment methods are now verified and ready to be used. Just make sure there’s a green ‘Verified’ signature underneath.

HOW DO I DELETE A PAYMENT METHOD FROM MY ACCOUNT?

Successfully login to your Rentigo app.

On the Home Page, click ‘Settings’ → ‘My payment methods’.

Click the ‘DELETE’ button for the method you would like to remove. Click ‘DELETE’ again in the pop-up screen, to confirm your action.

7. How do I add a Payment Method to my account?

1) Successfully login to the Rentigo app

2) On the Home Page, click ‘Settings’ → ‘My payment methods’.

3) Click ‘ADD NEW METHOD’ and choose the method type [CREDIT/DEBIT or E-check].

4) In the ‘Details Page’, add your valid payment data.

5) Your payment method has now been successfully added (please note that it is not verified yet).

6) At this point, Rentigo sends over 2 micro-transactions to your preferred payment method. Note it will take 2-3 business days for the transaction to settle in your account.

I’M TRYING TO DELETE A PAYMENT METHOD, BUT I CAN’T. WHY?

A payment method, already in use by an active Auto-Pay plan, cannot be deleted.

1. Make sure to disable the Auto-Pay plan.

2. Go ahead and delete the payment method.

MAINTENANCE REQUESTS
HOW DO I SEND A MAINTENANCE REQUEST TO MY PROPERTY MANAGER/LANDLORD?

Log into your Rentigo account through the mobile app and go to “maintenance”. You can add a “new request” or see the status of open/closed requests.

Here is a video for reference: https://www.youtube.com/watch?v=zu-2Zkahp6o&index=2&list=PLsEml3A33ENF-OJQPbt9KZRicW762PnJs

NEW CLIENTS
WHY SHOULD I USE RENTIGO?

Rentigo is a property management solution created for property managers and landlords who want to easily collect rent and manage their properties online.

Our service offers both a web portal and a mobile app.

The Rentigo software makes rent collection and communicating with your tenants easier than ever.

FREE software (always, regardless of the number of units you manage) and only collects payment processing fees.

All property management features are free to use.

IS THERE A SET-UP FEE?

There is no setup fee (or monthly fee, or per-unit fee) required to use Rentigo’s property management software!

HOW DO I SIGN UP?

Signing up is an easy 3-step process:

Complete the online form including all your contact details (email and mobile phone number).

Follow the registration steps (you will receive a text message with a verification code during sign up, so make sure to have your phone nearby).

At the end of the online form click “verify & continue”.

HOW MUCH DOES RENTIGO COST?

Setup fee $0; Monthly fee $0; Annual fee $0!

We only charge for payments processed through the system.

The e-check fee is $0.99 per check; debit card fee is 1% of the rent amount; credit card fee is 2.5% of the rent amount.

Other than the rent collection service fees, the complete property management software (offering maintenance tickets, customizable reports, vacancy tracking and more) is free to use, for an unlimited number of units

HOW DOES RENTIGO MAKE ITS MONEY?

Our property management software is completely free! When you use Rentigo to collect rent, we charge a service fees. To process eChecks, there is a flat fee of $.99. To process debit cards, there is a low processing fee of 1% To process credit cards, there is a low processing fee of 2.5% The property manager can control who bears each individual fee, either themselves or the tenant.

WHO PAYS THE FEES?

The property managers/landlords have the option to decide if the fees will be covered by them or by the tenant.

HOW DO I KNOW IF RENTIGO IS RIGHT FOR ME?

Rentigo is the ideal solution for landlords and property managers of all sizes.

Since the software is free, there’s no pricing plan that relies on the number of units or properties you manage, even if you add additional units or properties at a later stage.

HOW DO I ACTIVATE MY PAYMENTS?

Upload the information of at least one property that you own or manage.

The system will ask you to complete an online form with your company or sole proprietor details, along with your personal information and bank account details.

Read the “Terms and Conditions” and then click on “Submit Application”.

The Compliance Team will review the information and should approve your account within 3-5 business days.

DO I NEED TO BE A CORPORATION TO USE RENTIGO?

Rentigo’s property management platform can be used by Sole Proprietors, Individuals or Corporations.

I'M A SMALL LANDLORD - IS RENTIGO RIGHT FOR ME TOO?

Yes, Rentigo is perfect for landlords, regardless of how many units you have.

HOW DO I ADD MY PROPERTIES TO RENTIGO?

1) Log into your account and click on the “Properties” tab:

2) Add each property:

3) Save your property:

Here is a video for reference:

https://www.youtube.com/watch?v=XHbq0N4FK4M&list=PLsEml3A33ENFF-_b7_HRc8KqCbyuHRJRd

HOW DO I ADD MY TENANTS TO RENTIGO?

Once you’ve added and saved your properties, a pop-up window will open, asking you to add the details of the tenant living in that property.

If you want to add another tenant, go to the “Tenant” tab, choose the name of the property, and click on “add tenant”

Note that when adding your tenants, please make sure to list all available contact information, including email addresses and mobile phone numbers; we’ll send them an invitation to sign up to Rentigo, followed by rent payment reminders in the future – taking all the load off you.

Here is a video for reference: https://www.youtube.com/watch?v=XHbq0N4FK4M&list=PLsEml3A33ENFF-_b7_HRc8KqCbyuHRJRd

CAN RENTIGO HELP ME UPLOAD MY PROPERTIES AND TENANTS IF I HAVE TOO MANY?

If you have too many properties to be uploaded manually, you can send us an Excel file with your properties and tenants’ info and we’ll upload them for you (please make sure to include all information, including your tenants’ emails and mobile phone numbers.)

WHO NOTIFIES MY TENANTS WHEN IT’S TIME TO PAY RENT?

Once you’ve uploaded your tenants into the system, we’ll send them an email to let them know they can start paying their rent online using Rentigo. Each tenant receives a personal invitation to download Rentigo’s free mobile app. They only need to sign up, set up their payment method of choice, and pay their rent each month before rent is due, we will remind them to pay online, on time.

CAN I CHARGE A LATE FEE FOR LATE RENT PAYMENTS?

Yes, here is a video for reference: https://www.youtube.com/watch?v=aDUMsxLGnk4&index=2&list=PLsEml3A33ENFF-_b7_HRc8KqCbyuHRJRd

HOW DO I KNOW IF MY TENANTS PAID THEIR RENT?

You can log into your Rentigo dashboard at any time from your computer or mobile app to see an accurate status report of your properties, monthly rent paid, pending funds, vacancy status and more.

Here is a video for reference:

CAN MY TENANTS SEND ME MAINTENANCE REQUEST THROUGH RENTIGO?

Yes, the tenant mobile app includes a “maintenance” feature, where your tenants can communicate with you and open an online service request. You can follow up on the requests via your web-based dashboard or through the mobile app.

Here is a video for reference:

IF MY TENANTS HAVE ANY TECHNICAL ISSUES, WHO SHOULD THEY CONTACT?

If your tenants have any questions, technical or payment issues, they’re welcome to contact our Support Team at 1 (888) 497-5499, via email at [email protected] or via the chat on our website.

IS IT POSSIBLE TO HAVE TWO BANK ACCOUNTS LINKED? ONE FOR EACH RENTAL PROPERTY?

Currently, you will need to open 2 different accounts with Rentigo in order to facilitate separated bank accounts per rental property. We can link these 2 accounts, though, in one view called a “corporate view”. Please let us know if you need assistance in doing so.

DOES THIS MANAGE WEEKLY RENTALS?

At present we don’t support weekly rentals, we only support traditional monthly rentals. You will have access to our centralized dashboard which will allow you to manage all of your properties in our system.

MY TENANT WANTS TO BE ABLE TO MAKE PAYMENTS WHEN CONVENIENT

Auto-pay is indeed the default. In order to disable it and pay on demand, the tenant should go into the mobile app – Click ‘Pay Rent’ – Add the payment method accordingly and set the auto-pay slider to ‘Off’. Kindly note that it can be done only once the bill is open for payments, which is 7 days before it is due.

EXISTING CLIENTS
THE TOTAL AMOUNT OF RENT I RECEIVED THIS MONTH IS $(X), BUT THE SUMMARY IS DISPLAYING A FIGURE OF $(Y). WHY IS THIS?

Please be advised that the rent summary takes into account only rent, and no additional fees ie. pet fees, deposits or late fees, and this is the reason your rent summary is different from the actual amount of payments received this month

HOW DO I KNOW IF MY TENANTS PAID THEIR RENT?

You can log into your Rentigo dashboard at any time from your computer or mobile app to see an accurate status report of your properties, monthly rent paid, pending funds, vacancy status and more.

Here is a video for reference:

IF MY TENANTS HAVE ANY TECHNICAL ISSUES, WHO SHOULD THEY CONTACT?

If your tenants have any questions, technical or payment issues, they’re welcome to contact our Support Team at 1 (888) 497-5499, via email at [email protected] or via the chat on our website.

CAN I CHARGE A LATE FEE FOR LATE RENT PAYMENTS?

Yes, here is a video for reference: https://www.youtube.com/watch?v=aDUMsxLGnk4&index=2&list=PLsEml3A33ENFF-_b7_HRc8KqCbyuHRJRd

HOW DO I EDIT AN EXISTING RENT BILL TO ADD OR SUBTRACT FEES?

Here is a video for reference: https://www.youtube.com/watch?v=1YbDOsTNJnc&list=PLsEml3A33ENFF-_b7_HRc8KqCbyuHRJRd&index=3

HOW DO I MARK A BILL AS “PAID OFFLINE” WHEN A TENANT PAYS ME OFF OF THE APPLICATION:

Here is a video for reference: https://www.youtube.com/watch?v=rVaOUNgyB5s&index=4&list=PLsEml3A33ENFF-_b7_HRc8KqCbyuHRJRd

HOW DOES THE REPORTING FEATURE WORK?

Here is a video for reference:

CAN I ADD IN A SUPPLIER THAT WILL FIX THE MAINTENANCE REQUESTS RECEIVED FROM MY TENANTS?

Here is a video for reference:

HOW DO I MANAGE MY TENANTS MAINTENANCE REQUESTS?

Here is a video for reference:

IS IT POSSIBLE TO HAVE TWO BANK ACCOUNTS LINKED? ONE FOR EACH RENTAL PROPERTY?

Currently, you will need to open 2 different accounts with Rentigo in order to facilitate separated bank accounts per rental property. We can link these 2 accounts, though, in one view called a “corporate view”. Please let us know if you need assistance in doing so.

MY TENANT WANTS TO BE ABLE TO MAKE PAYMENTS WHEN CONVENIENT

Auto-pay is indeed the default. In order to disable it and pay on demand, the tenant should go into the mobile app – Click ‘Pay Rent’ – Add the payment method accordingly and set the auto-pay slider to ‘Off’. Kindly note that it can be done only once the bill is open for payments, which is 7 days before it is due.

WHAT IS A CHARGEBACK?

A Chargeback is the return of funds to a consumer demanded by the issuing bank. It is the reversal of a prior outbound transfer of funds from a consumer’s bank account/ or credit card.

WHAT DOES THE “REMINDERS” FEATURE DO?

The reminders section is a feature that can help you keep your property management in order!
Here is a video for reference:

LOGIN ISSUES
WHAT HAPPENS IF I FORGOT MY PASSWORD?

Just open the mobile app on your phone, click on “login” and choose “forgot password”. You will receive an email within minutes on the steps to take to reset your password.

IT WON’T LET ME LOGIN, WHAT DO I DO?

After three attempts of failed logins, our application automatically locks you out for 30 minutes. Please wait 30 minutes and attempt to login again/reset your password.

I LEFT MY RENTIGO PROFILE OPEN ON MY PC WHILE I WENT OUT AND WHEN I RETURNED I WAS LOGGED OFF.

Our system automatically logs you out of your account if your page is left idle for a few moments.

SECURITY
IS RENTIGO SECURE? I AM AFRAID TO PUT IN MY BANK DETAILS.

Yes, your bank details are secure and confidential. We use SSL encryption and secure protocols such as HTTPS. All credit card and account information is stored in PCI DSS compliant network. Please click “security” on our website under “How it works” for more information.

Video Tutorials

How to Pay Rent

Get Started – TENANTS

Submit Maintenance Request

How to Add Properties

How to Edit Existing Data

Working With Vendors

Understand Reporting

Edit Existing Bills

Pay Offline

Setting Reminders