Frequently Asked Questions
For Property Managers and Landlords
(For Tenants, scroll down.)
- Why should I use Rentigo?
Rentigo is the latest property management solution created for property managers and landlords who want to easily collect rent and manage their properties online. Rentigo offers both a web portal and a mobile app, allowing you to complete your tasks anytime, from anywhere – making rent collection and communicating with your tenants easier than ever. Rentigo is a free software (always, regardless of the number of units you manage) and only collects payment processing fees. All property management features, from opening and closing maintenance tickets to generating customizable reports and tracking all your properties online, are free to use, with no additional costs.
- How do I sign up?
Opening an account with Rentigo is as easy as using it – simply go to our website’s Login section and sign up. Complete the online form, including all your contact details (email and mobile phone number), follow the registration steps (you will receive a text message with a verification code during sign up, so make sure to have your phone nearby), and at the end of the online form click “verify & continue”. That’s it – no need to worry about printing, signing, scanning and sending documents, once you open your account, we’ll take care of everything from there.
- Is there a set-up fee?
No setup fee (or monthly fee, or per-unit fee, for that matter) is required to use Rentigo’s property management software.
- How do I know if Rentigo is right for me?
That’s easy, Rentigo is perfect for you. Rentigo is the ideal solution for landlords and property managers of all sizes – regardless of the number of units you manage, Rentigo can accommodate one property or one hundred properties. (And since the software is free, there’s no pricing plan that relies on the number of units or properties you manage, even if you add more later on.)
- How do I activate my account?
Once you’ve created an account, you need to upload the information of at least one property that you own or manage. The system will ask you to complete an online form with your company or sole proprietor details, along with your personal information and bank account details. When you are ready to submit the application, be sure to check the “Terms and Conditions” and then click on “Submit Application”. The Compliance Team will review the information and should approve your account within 3-5 business days. Once approved, you will receive a notification via email. (If further documentation is required, you will also be notified.)
- I'm afraid to put in bank details - is Rentigo secure?
Yes, Rentigo protects the information and privacy of our users. (We use SSL encryption and secure protocols such as HTTPS. All credit card and account information is stored in PCI DSS compliant network.)
- How much does Rentigo cost?
Setup fee $0; Monthly fee $0; Annual fee $0!
We only charge for payments processed through the system. The processing fee depends on the payment method the tenant will chose to use (e-check, debit or credit cards). The e-check fee is $0.99 per check; debit card fee is 1% of the rent amount; credit card fee is 2.5% of the rent amount.
Other than the rent collection processing fees, the complete property management software (offering maintenance tickets, customizable reports, vacancy tracking and more) is free to use, for an unlimited number of units.
- Who pays the fees?
That’s up to you to decide; the property managers/landlords have the option to decide if the fees will be covered by them or by the tenant.
- Do I need to be a corporation to use Rentigo?
No, you don’t. Anyone can use Rentigo. Rentigo’s property management platform can be used by Sole Proprietors, Individuals or Corporations.
- I'm a small landlord - is Rentigo right for me too?
Yes. Rentigo is perfect for landlords, regardless of how many units you have. If you’re looking for a free software to digitize property management and rent collection, Rentigo is definitely your best option.
- How do I add my properties to Rentigo?
Log into your account and click on the “Properties” tab, add each property and save.
- How do I add my tenants to Rentigo?
Once you’ve added and saved your properties, a pop-up window will open, asking you to add the details of the tenant living in that property. If you want to add another tenant, go to the “Tenant” tab, choose the name of the property, and click on “add tenant”. (When adding your tenants, please make sure to list all available contact information, including email addresses and mobile phone numbers; we’ll send them an invitation to sign up to Rentigo, followed by rent payment reminders in the future – taking all the load off you.)
- Can Rentigo help me upload my properties and tenants if I have too many?
Sure, the Rentigo team is always happy to help. If you have too many properties to be uploaded manually, you can send us an Excel file with your properties and tenants’ info and we’ll upload them for you (please make sure to include all information, including your tenants’ emails and mobile phone numbers.)
- Who notifies my tenants when it’s time to pay rent?
Once you’ve uploaded your tenants into the system, we’ll send them an email to let them know they can start paying their rent online using Rentigo. Each tenant receives a personal invitation to download Rentigo’s free mobile app. They only need to sign up, set up their payment method of choice, and pay their rent. Each month before rent is due, we will remind them to pay online, on time.
- Can I charge a late fee for late rent payments?
Yes. When you upload a tenant, you will be required to choose their late fee starting day. You also have the option to choose whether the late fee will be a fixed fee or a daily fee.
- How do I know if my tenants paid their rent?
You can log into your Rentigo dashboard at any time from your computer or mobile app to see an accurate status report of your properties, monthly rent paid, pending funds, vacancy status and more.
- How long does it take for payments to be processed?
Rental payments are processed as soon as the tenant pays through the mobile app. Once a tenant makes the payment, it will automatically alert the system and show them as “paid”. If paying via e-check, the processing time can take 5-6 business days to settle (money credited into your bank account). Credit/Debit cards usually takes 24-48 business hours. When settled, payments will show up in your account.
- Can my tenants send me maintenance request through Rentigo?
Yes. The mobile app includes a “maintenance” feature, where your tenants can communicate with you and open an online service request. You can follow up on the requests via your web-based dashboard or through the mobile app.
- Who do I contact if I have any questions about Rentigo?
If you have any questions or need additional information, you’re welcome to contact our Support Team at 1 (888) 497-5499 or via email at [email protected].
- If my tenants have any technical issues, who should they contact?
If your tenants have any questions, technical or payment issues, they’re welcome to contact our Support Team at 1 (888) 497-5499 or via email at [email protected].
- What is Rentigo?
Rentigo is a property management software designed to help property managers and landlords manage their properties and communicate with tenants. As a tenant, you can pay your rent directly from your phone using our free and secure Rentigo mobile app. You can also send your property manager or landlord service requests and communicate about maintenance issues.
- Is it safe to pay my rent through Rentigo?
Yes, always. We use SSL encryption and secure protocols such as HTTPS. All credit card and account information is stored in PCI DSS compliant network, with the most secure tools to protect you and your information, so you have absolutely nothing to worry about.
- Can I pay rent online if my property manager/landlord isn’t using Rentigo?
Unfortunately, no. If you’re interested in using the Rentigo app to pay your rent, you’re welcome to send us your property manager’s/landlord’s details to [email protected] and we’ll be happy to contact them and introduce them to Rentigo as a great rent payment, maintenance management and communication tool for the both of you.
- How do I pay my rent with Rentigo?
If your property manager/landlord is already registered with Rentigo and has added you as their tenant, you’ll receive an email or a text message from us with the link to download our free app onto your mobile device. Once you sign up and create an account, your rent payment request will appear in the app. All you need to do is set up your payment method and every month we’ll remind you to pay your rent. (Payment methods include credit card, debit card, or ACH/e-check.)
- Can I pay my rent using a credit card?
Yes. Rentigo gives you the option to select your preferred payment method – you can pay your rent with debit & credit cards, as well as automatic debit from your bank account (e-check).
- Can I pay my bills with Rentigo (water, electricity, gas)?
In addition to rent, you can use Rentigo to pay any other fees that were added to your account by your property manager, like parking, gym, pet fee, etc. Currently, we cannot process municipal or governmental bills.
- My payment didn’t go through. What happened?
Please make sure that you clicked the correct payment type (e-check, credit or debit card) and also check that your bank details are up to date. If you’re still experiencing problems, we’re here to help you – contact our Support Team at [email protected].
- How do I remove a late fee?
Please contact your property manager directly in order to resolve issues regarding late fees and payment amounts.
- How do I send a maintenance request to my property manager/landlord?
Log into your Rentigo account through the mobile app and go to “maintenance”. You can add a “new request” or see the status of open/closed requests.
- Can I view all my previous payments?
Yes. Just log into your Rentigo account on the mobile app and go to “history”, you’ll be able to see all your past payments.
- Can I set up auto-payments, so my rent is paid automatically every month?
Yes. Simply go to “pay rent” in your mobile app, choose the payment method you want us to withdraw the money from (your debit/credit card or your bank account), fill in the payment information and the date you would like to be charged and click “set auto-pay”.
- What happens if I forgot my password?
Not a problem. Just open the mobile app on your phone, click on “login” and choose “forgot password”. We will reset the password and send you an email.
- Who do I contact if I have any additional questions?
If you have any questions, technical issues, or need additional information, you’re welcome to contact our Support Team at 1 (888) 497-5499 or via email at [email protected].
- How do I add a Payment Method to my account ?
1.Successfully login to the Rentigo app
2.On the Home Page, click ‘Settings’ → ‘My payment methods’.
3.Click ‘ADD NEW METHOD’ and choose the method type [CREDIT/DEBIT or E-check].
4.In the ‘Details Page’, add your valid payment data.
5.Your payment method has now been successfully added (please note that it is not verified yet) .
6.At this point, Rentigo sends over 2 micro-transactions to your preferred payment method. Note it will take 2-3 business days for the transaction to settle in your account.
- How do I verify a Payment Method?
1.Login to the Rentigo App
2.A request to verify your payment details should pop up, if it does not, you can access the Payment methods page to complete the verification process
3.Click ‘Verify’ under the relevant payment method
4.In the window, type in the 2 amounts you see on your statement and click ‘CONFIRM’.
5.Success message is shown – you have now successfully verified your payment method and funds will be released to your property manager.
- How do I delete a Payment Method from my account?
1.Successfully login to your Rentigo app.
2.On the Home Page, click ‘Settings’ → ‘My payment methods’.
3.Click the ‘DELETE’ button for the method you would like to remove. Click ‘DELETE’ again in the pop-up screen, to confirm your action.
- How do I know if my Payment Method is verified?
When paying your rent or under the ‘Payment Methods’ page, you can tell which payment methods are now verified and ready to be used. Just make sure there’s a green ‘Verified’ signature underneath.
- Why am I unable to add a Payment Method?
In case your property manager’s account is not active or does not exist, Tenants are not able to add and verify payment method. Please contact [email protected] or call us at 888.497.5499.
- I already verified a Payment Method. Why do I keep seeing an error message on my Home Screen?
As long as there are unconfirmed payment methods in the account, the system will prompt you to verify them. If you are not interested in verifying this payment method, please delete the payment method.
- I submitted my payment online, but my PM never received it. Why?
If you have not verified your payment method, the rental funds will not be released to your property manager. As soon as you verify your payment information, the funds will be released to your property manager.
- I’m trying to verify the Payment Method I added. I already typed in the amounts 3 times but I can’t complete the verification process. Why ?
In case you cannot complete the verification process, please contact [email protected] or call us at 888.497.5499.
- I’m trying to delete a Payment Method, but I can’t. Why ?
A payment method, already in use by an active Auto-Pay plan, cannot be deleted. First, please make sure to disable the Auto-Pay plan. Now you can go ahead and delete the payment method.